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Shipping Policy

Adivasi Nest is committed to ensuring that our pure, natural, and unprocessed products reach you in the best possible condition and in a timely manner

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1. Order Processing and Dispatch

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  • Order Confirmation: Once your order is successfully placed and payment is verified, you will receive an order confirmation via email/SMS.

  • Processing Time: All orders are typically processed and dispatched from our warehouse within 2-3 business days (Monday to Friday, excluding public holidays).

  • Custom/Bulk Orders: Processing times for customized or bulk orders may vary and will be communicated separately at the time of order placement

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2. Shipping Methods and Delivery Time

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  • Shipping Partners: We use reputable third-party courier services to ensure reliable delivery.

  • Estimated Delivery Time:

    • Metro/Major Cities: Delivery is typically completed within 3-7 business days after dispatch.

    • Remote/Rural Locations: Delivery may take longer, up to 7-12 business days, depending on the delivery partner's serviceability in the area.

  • Disclaimer: Delivery dates are estimates only. Adivasi Nest is not liable for any delays in delivery that are caused by factors beyond our reasonable control, such as extreme weather, transportation strikes, or local courier issues.

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3. Shipping Charges

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  • Calculation: Shipping charges are calculated based on the total weight of the package, the shipping destination, and the chosen delivery service.

  • Display: Applicable shipping charges will be clearly displayed during the checkout process before you finalize your payment.

  • Free Shipping: We may offer free shipping promotions from time to time on orders exceeding a specified value. Any such offer will be displayed on the website.

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4. Tracking Your Order

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  • Tracking Details: Upon dispatch of your order, you will receive an email and/or SMS notification containing the tracking number and a link to track the status of your shipment.

  • Monitoring: Customers are responsible for monitoring the tracking information provided. If the tracking information indicates that the package has been delivered but you have not received it, please notify us immediately (within 24 hours).

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5. Non-Delivery, Damaged, or Missing Items

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  • Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery charges.

  • Damaged in Transit: If you receive a shipment that is visibly damaged, please do not accept the package. If damage is discovered after opening, please take clear photographs of the product and packaging and contact our customer support team at [Insert Support Email/Contact] immediately (within 48 hours of delivery) so we can arrange for a replacement or refund.

  • Missing Items: If your shipment is missing any item(s) as per the packing slip, please report it to us within 48 hours of delivery.

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7. Product Freshness

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Given that our products are raw, unrefined, and preservative-free, we take utmost care in packaging. We strongly advise storing the products as per the instructions provided on the packaging immediately upon receipt to maintain their quality and freshness.

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